Office Administrator

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Job Role: Office Administrator

We are looking for an Office Administrator to join our growing team here at 21CC Group Ltd. 21CC Group Ltd is a dynamic, passionate and driven team working towards the common goal of achieving high standards of customer service and excellence in event delivery. More information about our business, staff and the sector we operate in can be found online at www.21ccgroup.com

Outline Job Information:

As Office Administrator, you will be responsible for providing general administrative support to all areas of 21CC Group as well as handling enquiries, bookings and sales. This role requires someone with excellent communication and organisational skills who naturally has an attention to detail and the ability to manage many tasks simultaneously. As part of this role is customer facing, it will require someone with an open and friendly demeanour.     

The Role:

Relevant information pertaining to the role:

  • Position: Office Administrator
  • Type of employment: Full Time
  • Number of Hours: circa 40 per week over 5 days
  • Working hours: 8.30am to 5.30pm Monday to Friday (allowing for breaks and flexibility to suit business and personal needs) – based on 40 hours
  • Place of work: office at Hopetoun Sawmill, South Queensferry or Grange Road, Livingston (please note that dependant on Covid-19 Restrictions you may be required to do some tasks from home).
  • Review period at: 3 months and 6 months
  • Salary: £20,000 – £24,000+ (depending upon experience)
  • Holidays: 21 days plus statutory days
  • Bonus: Annual winter bonus subject to business performance
  • Pension: Company pension scheme applies after probation period
  • Outline responsibilities include:
    • Handling enquiries both on the phone and by email
    • Managing bookings
    • Managing payment schedules  
    • Financial Administration (i.e. Processing Payments, Processing Invoices, Payment Reminders)
    • General Administration (i.e. Processing Mail, creation and maintenance of in house documentation, mail outs)
    • Communication between internal departments
    • Maintaining/updating CRM system
    • Greeting on site visitors
    • Ad-hoc administration tasks to support senior management and company director
  • Essential characteristics/abilities/qualifications/experience:
    • Proven customer service experience
    • Previous experience in an admin-based role
    • Managing a significantly varied work load and within tight timescales
    • Ability to work and liaise with people at all levels
    • Flexibility and adaptability
  • Essential software knowledge and skills:
    • Microsoft office (Excel, Word and Power-point
    • Working Knowledge of Current RMS (Desirable but not essential)
    • Working Knowledge of Xero (Desirable but not essential)
    • Working Knowledge of Hubdoc (Desirable but not essential)
  • Essential skills and requirement to demonstrate capability in:
    • Highly organised and self-motivated person who can manage efficiently and effectively a wide range of tasks
    • Excellent phone manner
    • Ability to work under pressure
    • Ability to show/take initiative when and if required
  • Essential attributes:
    • Can-do attitude
    • Flexible, committed and cooperative
  • Additional requirements
    • Must have own transport (due to office location you must have your own vehicle)
    • Holidays restricted during peak business season (October – December)

Interested parties should send their C.V. and covering letter to jobs@21ccgroup.com no later than 5pm on Friday 5th June 2021.

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